Troubleshooting

Common Issues and Solutions

Plugin Not Activating

• Possible Causes:

  • Incompatible PHP or WordPress version.

  • Conflicts with other plugins.

• Solutions:

  • Ensure your server meets the minimum PHP and WordPress version requirements.

  • Deactivate other plugins and attempt to activate Packaging-Fit again to identify any conflicts.

Settings Not Saving

• Possible Causes:

  • Insufficient user permissions.

  • JavaScript errors preventing the form submission.

• Solutions:

  • Ensure you are logged in with a user role that has permission to manage settings.

  • Check the browser console for JavaScript errors and resolve them.

WooCommerce Integration Issues

• Possible Causes:

  • WooCommerce is not installed or activated.

  • Conflicts with other WooCommerce extensions.

• Solutions:

  • Verify that WooCommerce is installed and activated.

  • Deactivate other WooCommerce extensions to identify any conflicts.

Describing Errors for Support

How to Best Describe Errors

When you encounter an issue with the Packaging-Fit plugin, providing detailed and clear information helps the support team diagnose and resolve the problem more efficiently. Follow these guidelines when reporting errors:

1. Error Message: Include the exact error message you received.

2. Steps to Reproduce: Describe the steps you took leading up to the error. Be as detailed as possible.

3. Expected Outcome: Explain what you expected to happen.

4. Actual Outcome: Describe what actually happened.

5. Screenshots: Attach screenshots of the error message or the problematic behavior.

6. System Information: Include details about your WordPress version, PHP version, and any other relevant server information.

7. Plugin Versions: Mention the version of Packaging-Fitand any other plugins involved.

8. Browser Information: Specify the browser and its version you are using.

Common Errors and Their Meaning

• "Invalid Authorization": This error indicates that the API token is incorrect or missing.

• "Invalid Headers": There might be an issue with the headers being sent in the API request.

• "429 Too Many Requests": The API has received too many requests in a short period.

• "Empty Query": The request sent to the API does not contain the necessary data.

• "Empty Boxes": No boxes are defined in the plugin settings. Ensure you have added package configurations.

• "Empty Products": No products were included in the packing request.

Template for Reporting Issues via Email

Here is a template you can use to report an issue:

To: [e-mail]

Subject: Issue with Packaging Fit Plugin - [Brief Description]

Body:

Dear Packaging Fit Support Team,

I am experiencing an issue with the Packaging Fit plugin and would appreciate your assistance. Below are the details of the issue:

**Error Message**: [Include the exact error message here]

**Steps to Reproduce**:
1. [Describe step one]
2. [Describe step two]
3. [Continue describing steps until the error occurs]

**Expected Outcome**: [Describe what you expected to happen]

**Actual Outcome**: [Describe what actually happened]

**Screenshots**: [Attach any relevant screenshots]

**System Information**:
- WordPress Version: [Your WordPress version]
- PHP Version: [Your PHP version]
- Packaging Fit Version: [Packaging Fit plugin version]
- WooCommerce Version (if applicable): [WooCommerce version]
- Browser: [Your browser and version]

**Additional Notes**: [Any other information that might be relevant]

Thank you for your assistance.

Best regards,
[Your Name]

By providing detailed and structured information, you help the support team quickly understand and address your issue, leading to faster and more effective resolution.